Return and Refund Policy

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We make our food with care and want you to be satisfied with every purchase. This Policy describes when and how returns and refunds are handled.

1. Our approach

Because our products are food items, we cannot accept returns of opened or used jars for hygiene and safety reasons. However, we will always make things right if your order arrives damaged, defective, or incorrect.

2. Eligible returns

You may request a return or replacement if:

  • The product was damaged in transit (broken seal, leaking jar, broken packaging);
  • You received the wrong product or wrong quantity;
  • The product was defective or expired at the time of delivery.

You must report the issue within 48 hours of delivery by writing to info@rmkaavfoods.com with:

  • Your order number
  • Clear photographs showing the issue (damaged jar, wrong product, etc.)
  • A short description of the problem

We will respond within 2 working days with next steps.

3. What we don't accept

We cannot accept returns or refunds for:

  • Opened jars (food safety);
  • Products purchased on sale or as part of a promotional offer (unless damaged or defective);
  • Returns requested more than 48 hours after delivery;
  • Returns based on personal taste preference;
  • Products damaged due to mishandling after delivery.

4. Resolution: replacement or refund

For eligible returns, we will offer:

  • Replacement — we will ship a fresh unit of the same product at no cost to you, OR
  • Refund — we will refund the full amount paid for the affected item to your original payment method.

You may choose between the two.

5. Refund process

  • Refunds are processed within 2 working days of accepting your return request.
  • Refunds appear in your account within 7–10 working days, depending on your bank and payment method.
  • Refunds are issued only to the original payment method.

6. Contact

To initiate a return: info@rmkaavfoods.com or +91 70689 46333 (WhatsApp).