Privacy Policy

Last updated: [Insert date when published]

This Privacy Policy describes how RMKAAV Ventures Private Limited ("RMKAAV", "we", "us", "our"), a company incorporated under the Companies Act, 2013, with its registered office at Chamraudi Chauraha, Kalu Kuwan Road, Banda City, Banda, Uttar Pradesh, 210001, collects, uses, shares, and protects your personal information when you visit or make a purchase through rmkaavfoods.com (the "Website").

By using the Website, you agree to the practices described in this Policy. We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information we collect

We collect the following categories of information:

(a) Information you provide directly:

  • Name, email address, phone number, and shipping address — when you place an order through our payment partner Razorpay.
  • Email address — when you subscribe to our newsletter.
  • Name, email, phone, and message content — when you contact us through our contact form.

(b) Information collected automatically:

  • Technical information such as your IP address, browser type, device type, operating system, referring page, and approximate location (city/state level) — collected via standard web analytics.
  • Cookies and similar technologies, where applicable, to remember preferences and analyse site usage.

We do not knowingly collect information from individuals under the age of 18.

2. How we use your information

We use your information to:

  • Process and fulfil your orders;
  • Arrange shipping and delivery through our courier partners;
  • Send order confirmations, shipping updates, and customer service communications;
  • Respond to your enquiries through our contact form, WhatsApp, or email;
  • Send you marketing communications (newsletter), only where you have opted in;
  • Improve the Website and our products based on usage patterns;
  • Comply with legal obligations under Indian law, including taxation and consumer protection.

3. Sharing your information

We share your information only with the following categories of third parties, and only to the extent necessary:

  • Razorpay — our payment gateway partner — for processing payments.
  • Courier partners (such as Shiprocket, Delhivery, India Post — as applicable) — for shipping your order. They receive your name, address, and phone number.
  • Email service providers (such as Brevo or Mailchimp — as applicable) — for sending newsletters and transactional emails.
  • Analytics providers (such as Google Analytics — if used) — in anonymised or aggregated form.
  • Government authorities or law enforcement — when required by Indian law.

We do not sell your personal information to third parties.

4. Cookies

We may use cookies to remember your preferences (e.g., dismissed banners), analyse site usage in aggregate (via Google Analytics or a similar tool), and enable basic site functionality. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

5. Data retention

We retain your information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Order data: retained for 7 years for taxation and audit purposes (per Indian regulations);
  • Newsletter data: retained until you unsubscribe;
  • Contact form submissions: retained for 2 years for customer service reference.

6. Your rights

Under the DPDP Act, 2023, you have the right to:

  • Access the personal data we hold about you;
  • Correct or update inaccurate or incomplete data;
  • Erase your personal data (subject to legal retention requirements);
  • Withdraw consent for any processing based on your consent (e.g., newsletter);
  • Lodge a grievance with our grievance officer (see Section 8 below);
  • Nominate another person to exercise these rights on your behalf in case of death or incapacity.

To exercise any of these rights, write to us at info@rmkaavfoods.com with the subject line "Data Request".

7. Security

We use reasonable security practices and procedures, including HTTPS encryption, secure third-party payment processing through Razorpay, and access controls on our systems, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Grievance officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, our designated grievance officer is:

Name: Vishnukant Tiwari
Designation: Director, RMKAAV Ventures Private Limited
Email: info@rmkaavfoods.com
Address: Chamraudi Chauraha, Kalu Kuwan Road, Banda City, Banda, Uttar Pradesh, 210001

You may contact the grievance officer with any complaint about how your data is handled. We aim to acknowledge your complaint within 48 hours and resolve it within 30 days.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through a notice on the Website.

10. Contact us

For any questions about this Privacy Policy, write to us at info@rmkaavfoods.com or call +91 70689 46333.